We apologize for any inconvenience you may experience while shopping on our website. We have compiled a list of frequently asked questions to assist you in navigating our site and making informed purchases.
?: What are the shipping options available?
A: We offer standard ground shipping, expedited shipping, and overnight shipping. Shipping rates vary depending on the weight and size of the item(s) being shipped.
⏰: How long does it take for an order to be delivered?
A: Delivery time varies depending on the shipping option selected at checkout. Standard ground shipping typically takes 3-5 business days, while expedited and overnight shipping options are available for faster delivery.
?: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please note that additional fees may apply for international orders. You can check if shipping to your country is offered by adding products to the cart and then checking the shipping calculator on the cart page.
?: What is your return policy?
A: We offer a 30-day return policy on all items purchased from our website. Items must be returned in their original condition with all packaging intact. Customers are responsible for return shipping costs unless the item received was damaged or defective.
?: What payment options do you accept?
A: We accept credit card payments (Visa, Mastercard, American Express), as well as PayPal payments.
?: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on our website or through the carrier's website.
If you have not received tracking information within 2-3 business days after placing your order, please double check the spam/junk folder. If you find the email there, please consider adding us to your contact list to ensure normal delivery of future order related emails.
?♀️: Can I cancel my order after it has been placed?
A: Orders can only be cancelled if they have not yet been shipped. If your order has already been shipped, please refer to our return policy for instructions on how to return the item(s).
?: Do you offer discounts or promotions for bulk orders?
A: Yes, we offer discounts for bulk orders. Please contact our customer service team for more information.
?: How do I contact customer service if I have a question or issue?
A: You can reach our customer service team via the contact form, phone, or email (we don not publicly display the email address to reduce spam submissions, but you can reply directly to any correspondence you may have from us - including order emails).
The contact form and our emergency contact number can be found on our Support page:
We are a small team and strive to respond to all inquiries within 2 business days.
?️: Are there any warranties on the products sold on your website?
A: All products come with the full manufacturers warranty. If you experience issues with your product, please fill our the warranty service request form found here:
GRT is the online storefront for the parent company WRD Glass Tools. Any warranty service request received via the above form will be handled directly.